Q: What do I do if I need to return a product?
A: In order to return a product you will need to call ObeCo, Inc at 574-266-1809 for instructions.
Q: What do I do if my shipment has been damaged?
A: If you receive a damaged shipment you will need to call ObeCo, Inc at 574-266-1809 for instructions.
Q: What shipping options do you offer?
A: We offer shipping services from USPS (United States Postal Service) and UPS (United Parcel Service). Most orders will have 5-6 different options including carrier and speed of shipping. You can select the options when you arrive at the last page of the purchasing process right before purchasing under "Select A Shipping Method" drop down menu. The website defaults to the UPS pricing due to not all products can be shipped via USPS. If the products are 1 lb or less, the most economical shipping will be USPS.
Q: What specific shipping options do you offer?
A: For UPS we offer Standard Ground, Next Day Air, Two Day Air, World Wide Express, and Three Day Select.
For USPS we offer Standard, First Class, Priority, and Priority Express.
Q: The shipping seems expensive, do you place a surcharge on your shipping?
A: We do not place a shipping surcharge on our items. Shipping amounts are determined by UPS and USPS rates.They are the standard business rates which are less expensive than the consumer retail rates. We provide various shipping options on the final purchasing page. The website defaults to UPS due to many of our items are not shippable via USPS. Before you place your order, you will have a selection of approximately 6-8 different shipping options. UPS is listed first then USPS.
Q: Do you ship outside of the United States?
A: Absolutely! We ship world wide! Wherever UPS and USPS goes, we go. Canada is already integrated into the website shipping protocols. Other countries will have to contact us to place order so we can get you the shipping options.
Q: Do you drop ship and is there a fee?
A: We are not currently setup to do so. We are mainly an OEM supplier and we sell to distributors as well for a variety of industries. Our online store is a very small portion of our overall business.
Q: When is usual turn around?
A: We make our net products when they are ordered, in the order received. We require 1-3 business days turn around time. Shipping times begin after production of the product and it is entered into the system. If a product is ordered on a Monday, it will enter into the system on Tuesday. It could be shipped any time from Tuesday, Wednesday, and Thursday. If a special type of shipping is requested, like Next Day or 2nd Day AIr, the speed of the shipping will start the next business day it is entered into the system. If we enter it on a Friday for Next Day Air, the delivery would be on a Monday and so on. Just because you order Next Day Air does not mean that the package will go out the same day. We still have to create the part. If a part is ordered on a Friday, production will not receive it until Monday.